Shipping policy

Shipping Policy

Last updated: August 10, 2026

Camellia River is committed to providing clear and reliable shipping information. Please review the following details before placing your order.

Shipping Destinations

We currently ship to residential and commercial addresses within the 48 contiguous United States.

At this time, we do not ship to Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO addresses, or international destinations.

Order Processing

Orders are normally processed within 1–2 business days after payment is successfully completed.

Our order cutoff time is 2:00 p.m. Eastern Time, Monday through Friday. Orders placed after the cutoff time will begin processing on the next business day.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Estimated Delivery Time

After an order has been processed and transferred to the carrier, standard transit time is normally 3–7 business days.

The estimated total delivery time is 4–9 business days from the date the order is placed.

Delivery estimates are not guarantees. Severe weather, carrier disruptions, peak-season volume, natural disasters, incorrect address information, and other circumstances outside our control may cause delays.

Shipping Costs

Shipping charges, if applicable, are calculated according to the order, product, and delivery destination. The complete shipping cost will be displayed at checkout before payment is submitted.

We do not add undisclosed shipping or handling charges after an order has been placed.

Carriers and Tracking

Orders may be shipped through established U.S. carriers such as USPS, UPS, FedEx, or another qualified delivery service selected by our fulfillment partner.

When tracking information becomes available, it will be sent to the email address provided at checkout. Please allow up to 48 hours for the carrier’s tracking system to display movement after the shipping confirmation is issued.

Multiple Shipments

An order containing multiple items may be shipped in more than one package. If an order is divided into multiple shipments, separate tracking information may be provided. Customers will not be charged additional shipping fees solely because an order is divided into multiple packages.

Address Accuracy and Changes

Customers are responsible for providing a complete and accurate delivery address.

If you need to request an address change, contact us as soon as possible at info@camelliariver.com. We cannot guarantee that an address can be changed after an order has entered processing or has been transferred to the carrier.

Camellia River is not responsible for delays, failed delivery, or loss caused by an incomplete or incorrect address supplied by the customer. Additional shipping charges may apply if an order must be reshipped.

Order Changes and Cancellations

To request a cancellation or order change, contact info@camelliariver.com as soon as possible.

We will make reasonable efforts to assist, but we cannot guarantee cancellation or modification after an order has entered processing or has shipped. Orders that have already shipped will be handled according to our Return and Refund Policy.

Lost, Delayed, or Damaged Packages

If tracking shows that a package is delayed, please allow the carrier additional time to complete delivery.

If your package appears to be lost, is marked as delivered but cannot be located, or arrives visibly damaged, contact us at info@camelliariver.com within 7 days of the reported delivery date or expected delivery date.

Please include your order number and, for damaged packages, clear photographs of the shipping package, shipping label, and affected item. We will review the situation and assist with the appropriate carrier claim, replacement, or other resolution when applicable.

Delivery Restrictions

Certain products may be subject to carrier, destination, or regulatory shipping restrictions. If we cannot legally or safely ship an ordered product to the supplied address, we will contact you and cancel and refund the affected item.

For questions about shipping or an existing order, contact:

Camellia River
Email: info@camelliariver.com
Website: https://camelliariver.com

Customer service inquiries are normally answered within 1–2 business days.