Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@camelliariver.com. Returns must be authorized before being sent back. If your return is accepted, we will provide instructions on how and where to send your item. Items sent back to us without first requesting a return will not be accepted.

For returns that are not due to a defective, damaged, or incorrect item, return shipping costs are the customer’s responsibility. We do not charge a restocking fee for eligible returns.

You can always contact us with any return questions at info@camelliariver.com.

Damages and issues

Please inspect your order upon delivery and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work with you to make it right.

If a return is required because the item is defective, damaged upon delivery, or incorrect, Camellia River will cover the applicable return shipping costs.

Exceptions / non-returnable items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods. We also do not accept returns of hazardous materials, flammable liquids, or gases.

Please contact us if you have questions or concerns about whether a specific item is eligible for return.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the eligible item in accordance with this policy and place a separate order for the new item.

European Union 14-day cooling-off period

Notwithstanding the above, if merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at info@camelliariver.com.